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Arriving in Milan: how to book an airport transfer that is waiting for you

A booking checklist for the Milano Malpensa airport transfer, written for North American travellers: when to book, the details the desk needs, the overnight flight date trap, what happens on landing day and how to set up the return.

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  1. 1Enter pickup and drop-off in Milan: airport, hotel, office, venue or any address, with date, time and flight number.
  2. 2Choose the vehicle: sedan, SUV, Sprinter, stretch limousine, Maybach or Rolls-Royce.
  3. 3Add passengers, bags and extras, confirm, and get the reservation by email.
  • Fixed price shown before you book
  • Flight tracking, meet & greet
  • Point to point or by the hour
  • Child seats on request
  • Free cancellation 72 h+ before pickup

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To book a Milano Malpensa airport transfer that is waiting when you land, reserve with the flight number of your final leg into Malpensa, the date the flight lands, every passenger and bag, and the full destination address. With Elly8.net the fare is fixed per vehicle, from US$230 in a Business Sedan to US$600 in an Executive Sprinter for central Milan, and the chauffeur tracks the flight and waits inside arrivals with a name board.

Most problems with airport pickups are not caused on the day. They are caused at booking: the wrong date for an overnight flight, the number of the first leg instead of the last, four cases booked into a sedan. This checklist sets up the booking properly once, for the arrival and the return, so landing day has nothing left to go wrong.

How do I book a Milano Malpensa airport transfer?

Choose Malpensa as pickup, enter the flight number of your final leg and the landing date, add your destination, passengers, bags and any child seats, choose the vehicle, and reserve. You pay by card in US$, and the confirmation arrives by email. The fare is fixed per vehicle and the same in either direction.

The published Malpensa fares to central Milan are US$230 in a Business Sedan, US$300 in a Business SUV, US$370 in a First Class SUV, US$405 in a First Class Sedan and US$600 in an Executive Sprinter. They include the chauffeur, vehicle, taxes, standard gratuity and meet and greet; tolls and parking are billed at cost. For any other destination, such as Stresa, Fiera Milano or a villa outside the city, the web booker returns a fixed quote for the exact address.

Rides in Milan are operated by licensed, commercially insured local chauffeur partners vetted through the Limousine Worldwide network; Elly8.net takes the booking, fixes the price and runs the 24/7 desk.

See Milan prices and reserve

Step one: make sure it is Malpensa

Milan has three airports, and tickets do not always make the difference obvious.

  • Malpensa (MXP) is the intercontinental airport, about 47 km (29 mi) from the centre, where nonstop flights from the United States and Canada land.
  • Linate (LIN) is the city airport, about 9 km (6 mi) from the centre, used for domestic and European flights. Transfers start at US$110.
  • Bergamo, Il Caravaggio (BGY) is marketed as Milan Bergamo and sits about 55 km (34 mi) east of the centre, near Bergamo. Transfers to central Milan start at US$250.

Check the three-letter code on your itinerary. If you fly into Europe first and connect, your final leg may land at Linate or Bergamo rather than Malpensa. The comparison of all three is in our Milan airport to city center guide.

If your final leg lands at Linate or Bergamo

The checklist is the same at Milan's other two airports; only the fare and the meeting point change.

At Linate, the transfer to the Quadrilatero della Moda costs from US$110 in a Business Sedan, US$145 in a Business SUV and US$290 in an Executive Sprinter. The drive is short, about 17 minutes on a clear road, and the chauffeur waits in the arrivals hall.

At Bergamo, the fare to central Milan is from US$250 in a Business Sedan, US$325 in a Business SUV and US$650 in a Sprinter, for a drive of about 53 minutes on a clear road. The airport sends taxi passengers to the arrivals exit at door 1 (Milan Bergamo Airport, taxi); your chauffeur meets you inside arrivals before you reach it.

Step two: the details the desk needs

DetailWhy it mattersCommon mistake
Final flight number into MilanSets the terminal and the tracked landing timeGiving the first leg from North America
Landing dateThe chauffeur is scheduled for that dayUsing the departure date of an overnight flight
Lead passenger namePrinted on the name boardBooking under an assistant's name
Mobile number that works in ItalyThe chauffeur and desk can reach youA home number with roaming off
Passengers, including childrenSets the vehicle and the seatsForgetting a teenager or a nanny
Large bags, skis, golf bags, strollersSets the vehicleCounting people but not cases
Child seat agesThe partner fits the right seatsAsking for "a car seat" without ages
Full destination address and hotel nameHotel entrances in central Milan can be on side streetsStreet name only

Put anything unusual in the notes: a wheelchair, a pet, a stop on the way, a second passenger arriving on another flight. The more the booking says, the less the chauffeur has to guess: a note that you are travelling with a sleeping toddler, that one case is oversized, or that you would like to go to the hotel by way of an office drop takes seconds to write and saves real time at the kerb.

The overnight flight date trap

Transatlantic flights to Milan usually depart North America in the evening and land the next morning. The single most common booking error is entering the departure date.

If your flight leaves Toronto, New York or Chicago on a Tuesday evening and lands at Malpensa on Wednesday morning, the transfer is on Wednesday. Check the arrival date on your airline's itinerary, not the departure date, and enter that. Malpensa's own arrivals board shows flights by landing time if you want to double-check on the day.

The same logic applies in reverse for the return: a late departure from Milan lands in North America the same day, but your transfer to Malpensa is set by the Milan departure time.

Step three: choose the vehicle

Choose by luggage as much as by people. A Business Sedan or First Class Sedan carries three passengers and two large bags. A Business SUV or First Class SUV carries six passengers and six bags. An Executive Sprinter carries twelve passengers and twelve bags. The fleet page shows each class.

Transatlantic trips mean big suitcases. A couple with two large cases and carry-ons fits a sedan; a family of four with four cases needs an SUV; a group of seven with luggage needs a Sprinter. An SUV costs less than two sedans and keeps everyone together.

Requests that need a little notice

Most transfers need nothing beyond the checklist. A few requests are easy to arrange when the desk knows in advance and hard to improvise in the arrivals hall:

  • Child and booster seats. Give each child's age, and the partner fits the right seats before pickup.
  • Accessibility. A folding wheelchair, a walking frame or a passenger who needs help with steps; say so, and the desk sizes the vehicle accordingly.
  • Two flights, one car. A colleague or relative landing on a different flight can share the car if the landings are close. Send both numbers.
  • A stop on the way. An office, a pharmacy or a second hotel; the web booker quotes a multi-stop transfer at a fixed price.
  • Discretion. For executives and public figures, the desk can arrange an NDA on request and a First Class Sedan or First Class SUV.

Fashion week, fair and race-weekend arrivals

Milan's busiest weeks are also its busiest at Malpensa. Milano Fashion Week runs in late February and September, the Salone del Mobile fills the city in April, and the Italian Grand Prix at Monza is usually in early September. In those weeks, chauffeur partners commit vehicles to the earliest confirmed bookings.

Book the transfer when you book the flight, and if the arrival goes straight into appointments, add a car by the hour from US$90 in a Business Sedan, 3-hour minimum, so the same chauffeur stays with you after the airport.

Step four: reserve and read the confirmation

Pay by card in US dollars. The confirmation email shows the pickup, flight number, date, vehicle, passengers, destination and fare. Read it once, carefully, the day you receive it: a wrong date or flight number is easy to fix weeks ahead and stressful to fix in the arrivals hall.

The fare on the confirmation is the fare you pay. It already includes the chauffeur, the vehicle, taxes, standard gratuity and the airport meet and greet. Motorway tolls, parking and waiting beyond the included time are the only additions, billed at cost.

Save the desk's 24/7 number in your phone before you travel. If anything changes, from the flight to the number of bags, tell the desk as soon as you know.

After booking: what happens, and when

WhenWhat happensWhat you do
Booking dayFixed fare confirmed by emailCheck date, flight number and address
More than 72 hours before pickupFree cancellation or changesUpdate flight or passenger details
72 hours or less10% cancellation fee appliesConfirm nothing has changed
48 hours or less50% cancellation fee appliesNote the desk number
24 hours or less100% on cancellation or no-showTurn on roaming before landing
Landing dayChauffeur tracks the flight and waits inside arrivalsCollect bags, walk into arrivals

Refunds go to the original card. The full terms are on the cancellation policy page.

Landing day

On the day, the chauffeur follows your flight in real time. A delayed landing moves the pickup with it; an early one does too. After the tracked landing, waiting is complimentary, which covers the usual passport control and baggage time at Malpensa.

The meeting is inside the arrivals hall of your terminal, Terminal 1 or Terminal 2, after baggage claim and customs. Look for your name on the board. The chauffeur takes the bags and walks you to the car. Our Malpensa transfer guide explains the terminals and each step of the arrival in detail, and meet and greet explains the meeting itself.

If your flight is cancelled or diverted, call the 24/7 desk and we move the booking to your new arrival.

Book the return at the same time

The departure to Malpensa costs the same fixed fare as the arrival, so booking both legs together is simple. The only decision is the pickup time.

Malpensa is about 51 minutes from the centre on a clear road, and Milan's morning and evening peaks can add a great deal to that. Work back from the time your airline wants you at the terminal, add the drive and a margin for traffic, and tell the desk. If you are not sure, send the flight and we suggest a time. For the drive itself, including routes and district-by-district times, see Malpensa to Milan by car.

Going straight on to the lakes

Many travellers land at Malpensa and never stay in Milan at all. Malpensa to Bellagio and the Lake Como towns is a fixed fare from US$320 in a Business Sedan, US$420 in a Business SUV and US$835 in an Executive Sprinter, about 87 minutes on a clear road. Book it exactly like a Milan transfer, with the villa or hotel address as the destination; see our Lake Como car service.

Booking for someone else

Assistants, travel agents and hotel concierges book transfers for other people every day. Two things matter: put the traveller's name and mobile number on the booking, not yours, and make sure the traveller has the confirmation.

Travel agents and hotels can book on account through travel agent accounts and hotel accounts. Companies with regular travel to Milan use a corporate account for fixed fares at all three airports, monthly invoicing and NDAs on request.

Five mistakes we see most often

  1. The departure date of an overnight flight. Enter the landing date in Milan.
  2. The first flight number. On a connecting itinerary, give the number of the leg that lands in Milan.
  3. A sedan for four suitcases. Two large bags fit a sedan; four need an SUV.
  4. No working phone. Roaming off, or a home number only, means the chauffeur cannot reach you if the plan changes.
  5. The wrong airport. Bergamo and Linate both carry the Milan name; check the three-letter code before you book.

Each of these is fixed in a minute by email weeks ahead. On landing day, every one of them costs time. If you spot one on your confirmation, write to the desk and we correct it.

When you do not need to book a car

A fair guide says so. One traveller with a carry-on, staying near Milano Centrale or Cadorna, does well on the Malpensa Express at €15 for an adult (Malpensa Express tickets). A couple without children can take a taxi at the fixed €114 fare between Malpensa and any Milan address, set by the Comune di Milano.

A booked transfer wins with children and car seats, heavy luggage, groups, late landings, fashion and fair weeks, onward drives to the lakes, and budgets that need to be fixed in advance. For first-time visitors weighing all of it, our Milan transfer guide covers stations and hotels too. The service details are on airport transfers.

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Frequently asked questions

How far in advance should I book a Malpensa transfer?

As soon as your flights are fixed. Changes are free more than 72 hours before pickup, so early booking costs nothing if plans move. For Milano Fashion Week, the Salone del Mobile in April and the Monza Grand Prix in September, book as early as you can.

Which flight number do I give if I connect in Europe?

The number of the final flight that lands in Milan. That flight sets the terminal and the landing time the chauffeur tracks. If you connect at another Schengen airport, you also clear passport control there, so the Milan arrival is usually quicker.

Which date do I enter for an overnight flight?

The date the flight lands in Milan. Transatlantic flights usually leave North America in the evening and land the next morning, so the transfer is on the following day. Check the arrival date on your airline itinerary. If in doubt, send the desk the itinerary.

Is the return to Malpensa the same price?

Yes. Every airport fare on the Milan price list is the same fixed price in either direction, from US$230 in a Business Sedan to US$600 in an Executive Sprinter for central Milan. Book both legs at once and give the departure flight so the desk can suggest a pickup time.

What if my flight is early or late?

The chauffeur tracks the flight and adjusts to the real landing time, early or late. Waiting after a tracked landing is complimentary. If the flight is cancelled or diverted, call the 24/7 desk and we move the booking. Your fare does not change.

Can I pay in US dollars?

Yes. Elly8.net fares are quoted and charged in US dollars by card when you reserve. Corporate accounts can be invoiced monthly. The fare on your confirmation is the total, apart from tolls, parking and extra waiting billed at cost, so there is no currency conversion to work out on the day.

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