Privacy policy

This policy explains how Elly8.net, the chauffeur booking service based in Toronto, Ontario, Canada, handles personal information collected through this website, the Elly8 web booker, the payment checkout, chat, WhatsApp, email and phone. We collect what we need to book and run your ride, and no more.

If you have a question about this policy or your information, email [email protected] with "Privacy" in the subject line.

What we collect

When you book or ask for a quote:

• Your name, email address and mobile number.
• Passenger names and mobile numbers, if you book for someone else.
• Pickup and drop-off addresses, dates and times, stops, and flight or tail numbers.
• Number of passengers and bags, vehicle choice, and requests such as child seats (with the age and weight of each child) or accessibility needs.
• For corporate, travel agent and hotel accounts: company details, role, billing preferences and the information on the sign-up form.

When you pay: card payments for Reserve now bookings are made on a secure checkout page run by Stripe. Your full card number and security code go to Stripe and never touch Elly8.net. We receive confirmation that the payment succeeded, the amount, and a payment reference, which we use to issue refunds to the same card.

When you contact us: the content of your messages and calls, whether through the contact form, email, WhatsApp, phone or chat, and, if you tick the box, your consent to receive text messages about your enquiry or booking.

When you use the website: basic technical information such as your IP address, browser and device type, pages visited and how you arrived. Contact and sign-up forms also record the sender's IP address and the time of sending, so we can block spam and repeated abuse.

We do not ask for government ID numbers, and we do not knowingly collect information from children except the age and weight details a parent or guardian gives us for a child seat.

Why we use it

• To provide the ride you booked: confirming the booking, assigning the chauffeur and vehicle, tracking your flight, contacting you on the day and handling changes or cancellations.
• To take payment and issue refunds, and to keep the accounting records the law requires.
• To answer your questions and handle complaints, lost property and claims.
• To run accounts for companies, travel agents and hotels, including monthly invoices.
• To keep the site secure and to block fraud and spam.
• To understand and improve the site, using aggregated analytics.

We do not sell your personal information, and we do not use it to build advertising profiles.

Who helps us process it

We share personal information only with the people and services that need it to deliver your booking or run the site:

• The operating partner in your city. Outside Toronto and the GTA, rides are operated by licensed, commercially insured local chauffeur partners vetted through the Limousine Worldwide network. They receive what the chauffeur needs: passenger name and mobile number, pickup and drop-off details, flight number, passengers, bags and special requests.
• Stripe processes card payments for Reserve now bookings. See Stripe's privacy policy.
• Limo Anywhere provides the Elly8 web booker and the reservation system behind it. Bookings and any payment details entered in the web booker are processed in that system. See Limo Anywhere's privacy policy.
• Tawk.to provides the chat on this site. Messages you send in chat, and the name, email or phone number you give there, are processed by Tawk.to. See the Tawk.to privacy policy.
• Google Analytics 4 measures how the site is used. It sets cookies and receives your IP address and browsing data from this site. See how Google uses information. You can opt out with the Google Analytics opt-out browser add-on or by blocking cookies.
• BookingWorldwide.net, our travel partner, runs the travel desk for flights, hotels and activities. Searches you start in the travel desk are completed on BookingWorldwide.net under its own privacy policy. We do not pass your booking details to it unless you ask us to.
• Our web host and email provider, which store the site, the booking records and our emails.

We may also disclose information where the law requires it, to protect the safety of a passenger or chauffeur, or to establish or defend a legal claim.

Cookies and storage on your device

• Analytics cookies from Google Analytics 4, described above.
• Chat: the Tawk.to chat widget stores identifiers in your browser so a conversation continues across pages.
• Site preferences: the site remembers the vehicle class you last selected in your browser's local storage, so the price panel opens on it next time.
• Security: a small cookie lets our host's bot protection recognise genuine form submissions.
• Web app: if you install Elly8.net as a web app, your device keeps a copy of some pages so they open offline.

You can clear or block cookies and site storage in your browser settings. The site still works, although chat and saved preferences may not.

Where your information is processed

Elly8.net is based in Canada. Our service providers, including Stripe, Limo Anywhere, Tawk.to and Google, may store and process information in Canada, the United States and other countries, and your booking details are shared with the operating partner in the country where your ride takes place. Those countries may have different data protection laws from your own. We use established providers and share only what each needs.

How long we keep it

• Bookings, payments and invoices: as long as tax and accounting law requires. In Canada that is generally six years from the end of the tax year the records relate to.
• Enquiries and quotes that did not become a booking: up to 24 months, then deleted.
• Account sign-ups: for as long as the account is open, and up to 24 months after it closes, unless accounting records must be kept longer.
• Spam and security logs: up to 12 months.
• Analytics data: for the retention period set in Google Analytics, no longer than 14 months.

How we protect it

Card payments are handled by Stripe and never stored by us. Booking records are kept outside the public part of the website and are accessible only to the desk. The site is served over HTTPS. No system is perfectly secure, and if a breach creates a real risk of significant harm, we will tell you and the regulators as the law requires.

Your rights

You can always ask us what information we hold about you, ask us to correct it, and withdraw consent for anything that relies on consent, such as text messages. Email [email protected] with "Privacy" in the subject line. We may need to confirm your identity before acting, and we reply within 30 days.

Canada (PIPEDA). Under the Personal Information Protection and Electronic Documents Act, you have the right to access the personal information we hold about you, to challenge its accuracy and have it corrected, and to withdraw consent, subject to legal and contractual limits. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.

California residents (CCPA notice). In the past 12 months we have collected the categories of personal information described in "What we collect": identifiers and contact details, commercial information (bookings and payments), internet and device activity, approximate location from addresses and IP, and the content of messages. We collect them for the purposes listed in "Why we use it" and disclose them to the service providers listed above. We do not sell personal information, and we do not share it for cross-context behavioural advertising. Under the California Consumer Privacy Act, you have the right to know what we collect, use and disclose; to request deletion; to request correction; to opt out of any sale or sharing; and not to be discriminated against for using these rights. Send requests to [email protected]; an authorised agent may act for you with your written permission. The California Attorney General explains these rights.

EU, EEA and UK visitors (GDPR and UK GDPR). We process your information because it is needed to perform the booking you asked for (contract), to meet legal obligations such as tax records (legal obligation), for our legitimate interests in running, securing and measuring the service and answering enquiries, and with your consent for text messages. You have the right to access, correct or delete your information, to restrict or object to its processing, to data portability, and to withdraw consent at any time. You can also complain to your local data protection authority, listed by the European Data Protection Board, or in the UK to the Information Commissioner's Office.

Changes to this policy

We may update this policy when our services or the law change. The current version is always on this page.

Contact

Privacy questions and requests: [email protected], subject "Privacy". General questions: contact the desk or call 1 (877) 324-6688. The terms that apply to bookings are in the terms of service, and the cancellation policy explains refunds. To learn more about how the service works, see about Elly8.net.